Hiyou is all about "You"!
We are a jewelry design studio that offers not only designs of our own, but also custom-made jewelry to your specifications and satisfactions.
Here in Hiyou, we aimed to expand the horizons with a rich variety of visual arts and vistas in our designs with "YOU-R" desire for perfection in mind! Art piece jewelry that embodies both jewelry crafting and art piece design. Sophisticated jewelry crafts, artistic styles and new genre design that makes other cannot resist but to say "Hi" to "You".
Established in 2020, Hiyou is designed and crafted by Japanese professional jewelry designer & artist.
Cancellation / Return / Exchange Policy
○ You have 20 calendar days to return an item from the date you received it.
○ To be eligible for a cancellation, return, or exchange, your item must be:
・ Your item must have been delivered in less than 21 days
・ In the same condition that you received it.
・ Your item must be in the original packaging.
・ Other products that clearly state that they cannot be returned on the product page.
○ We will be responsible the shipping cost for returned goods.
○ Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 3 business days.
The delivery method is already decided by us, and as a general rule, customers can not choose it unless otherwise.
Unfortunately, customers can not choose their favorable dates or delivery time.
(Please contact us if you wish. We will respond as soon as possible.)
Under normal circumstances, the item will arrive within 2 to 3 days after the delivery process is completed. (In the case of remote islands, it may take up 3 to 4 days.) Moreover, it will be delivered within 2 weeks if ordered outside of Japan.
Please understand that this does not apply in areas where natural disasters or large-scale events are held.
When packing, we will prepare the shipping with consideration so that the outer box will not be scratched or dented, however, after we deliver the item to the shipping company, if troubles or damages occured during transportation, the shipping company is responsible for it.
We will do our best to minize the scratches and dents on the outer box so that it does not damage the product.